Refund policy

Business Name (DBA): trematria
Legal Entity: Joseph Langifisi
Product / Platform: Trelab
Support Email: joseph@trematria.com

This policy applies to purchases of the Trelab Credit Pack through Stripe checkout.

Non-delivery, duplicate charges and service faults

Contact joseph@trematria.com if credits are not delivered, you are charged twice or the service does not perform as described. We will investigate and provide the remedy required by Australian Consumer Law, which may include correction, replacement, cancellation or a refund.

Change of mind

You may request a full refund of an entirely unused credit pack within 14 days of purchase. For a partially used pack, change-of-mind refunds are not generally offered. This does not limit remedies for a faulty or misdescribed service or other rights under Australian Consumer Law.

How to request a refund

Email the purchase email address, order reference and reason for the request. Do not include full payment card details. Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary; we will confirm when the refund has been initiated.

Your statutory rights

Nothing in this policy excludes or restricts consumer guarantees or other rights that cannot legally be excluded under Australian Consumer Law. There is no blanket “no refunds” condition.